Five Reasons This Newbie is Thankful For Microsoft Dynamics CRM
One of my traditions at Thanksgiving is to reflect on what I am thankful for during the year. This year will be easy. I am thankful to have a job. With businesses having staff reductions, many...
View ArticleDRIVE Your Business Forward with Microsoft Dynamics CRM Integration
In order to create a flowing business, all your business software products should integrate seamlessly. So why don’t all companies do this? With Microsoft Dynamics GP you will be able to seamlessly...
View ArticleMicrosoft Dynamics CRM vs. SugarCRM: How To Know Which Option is Best for You?
If you are on the never ending search for a new CRM solution, you may be going to site after site and end up being more confused than when you started. Well here you will learn the important features...
View ArticleA Real Life Example of Using Dialogs in Microsoft Dynamics CRM 2011 To...
Microsoft Dynamics CRM 2011 offers significant new and enhanced features that can increase effectiveness and productivity in your organization. In this article, I will highlight Dialogs, one of the...
View ArticleMicrosoft Dynamics CRM Implementations Teach Valuable Lessons
I recently took a prospective client team on a two-day tour of four companies to observe Dynamics CRM (Customer Relationship Management) software working in different environments. I wanted to give...
View ArticleHarnessing the Power of Social Media to Keep Your Customers Happy
During the past 10 years, social media has evolved from multiple "person to person" meeting sites to a viable business channel for organizations of all types and sizes. Whether you operate a B2C or a...
View ArticleThe Necessity of Customer Service Transparency
The world of client services is transforming. As we look at the way customer support has evolved, we can see that businesses are putting more and more functions in the hands of the end consumer and...
View ArticleThe Year Of The Customer Or The Year of Complaints?
Social media and other online digital channels are incredible ways to communicate and educate customers about your products or services. However, this connection also makes it easier for customers to...
View ArticleMicrosoft CRM Puts the SMAC Down: Social, Mobile, Analytical & Cloud Trends
As companies look for different ways to grow their businesses and offer their services. They should realize that cold calling and even calling to "check in" is not cutting it anymore and customers are...
View ArticleMicrosoft Dynamics CRM 2015 to Better Align Sales and Marketing
With its next product release, Microsoft Dynamics CRM 2015 is fully-equipped with tools and capabilities to bridge the gap between marketing and sales. When sales and marketing teams are better...
View ArticlePutting Customer Needs First To Stay Ahead Of The Competition
Being proactive and anticipating customer needs shows how much you value your customers. Not only do your customers appreciate the personalized attention, you can use this insight to make strategic...
View ArticleIntegrating Microsoft Dynamics CRM and a Phone System
We work with a nonprofit company that has five offices across the state and offers a multitude of different programs for their clients. In order to ensure more effective and efficient customer service,...
View ArticleMicrosoft Dynamics CRM and FieldOne: A Beautiful Marriage for...
In the past decade we have seen a whole spectrum of customer-centric businesses realize the need for better, integrated field service management tools. Whether it be for on-site maintenance,...
View ArticleWhy Training Employees in Customer Service Isn’t Enough
As a consumer, there is nothing more frustrating than poor customer service. In fact, a survey published in the Customer Experience Impact report found that 82% of consumers said that they stopped...
View ArticleABC’s of Dynamics CRM Webinar
Are you considering Microsoft Dynamics CRM as your customer relationship management solution? If you are reading this blog on crmsoftwareblog.com then I am guessing the answer to that question is yes....
View ArticleSo what about the CRM 2016 Interactive Service Hub?
One of the most interesting features of Dynamics CRM 2016 is the Interactive Service Hub. The interactive service hub seems to be a preview of more changes to come - all for the good - for Dynamics...
View ArticleTop 3 New Features in Microsoft Dynamics CRM 2016
The focus for the latest release for Microsoft Dynamics CRM 2016 primarily hovers around 4 key pillars: productivity, intelligence, mobility and unified service. Microsoft sees these as the principal...
View ArticleQuestions to Ask Before Implementing the Sales Module in Dynamics CRM
The sales module is typically one of the first modules that gets implemented when you are building a new CRM system since the account/customer is the heart of your business. Typically, there are...
View ArticleSurvey Says…..Another Satisfied Customer!
Your business isn't a game show, but surveys are vital as a barometer of how your organization is taking care of your customers. Microsoft Dynamics CRM 2016 Online offers a Preferred Solution called...
View ArticleQuelques questions à se poser avant d’implanter le module de ventes de...
Le module de ventes est généralement l’un des premiers modules à être implanté puisque les comptes et les clients sont au cœur des affaires de toute compagnie. Comme plusieurs départements reposent sur...
View ArticleExcellence in Sales & Service Using Microsoft Dynamics CRM
How many times have you been in the checkout line at your favorite store and heard, “Have you found everything you were looking for?” Many times our response is “yes”, because we are rushing through...
View ArticleQuestions to Ask before Implementing the Service Module in Dynamics CRM
Customer service is an essential piece to any business. Customers want prompt answers to their questions, and Microsoft Dynamics CRM has added even more customer service management and scheduling tools...
View ArticleConstruction Companies Benefit from Dynamics 365 CRM
With today’s tough economic conditions, construction companies are finding it increasingly difficult to win projects and keep up with the competition. Unless they adopt better software tools to manage...
View ArticleDo You Really Need CRM to Grow Your Business?
Many companies don’t appreciate the value of a CRM system until they understand its pivotal role in closing more sales. CRM’s virtues are not always apparent unless one is intimate with the ins and...
View ArticleUnited Airlines PR Fiasco is a Reminder for All Companies
United Airlines removal of a ticketed passenger from a plane in Chicago has spurred anger and protest across social media platforms. Memes, online jokes, and articles are being published at an...
View ArticleOffer Outstanding Customer Service Experiences with Microsoft Dynamics 365
Having to contact support is hardly anyone’s idea of fun. However, Microsoft Dynamics 365 for Customer Service provides all the tools needed for your organization to make the experience as smooth as...
View ArticleCreating a Customer-Centric Culture in a Customer-Focused World
“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” – Henry Ford Creating Your Customer-Centric Culture A recent conference on customer...
View ArticleCustomer Self-Service – Your Portal to Success in the Digital Economy
The Digital Economy Demands Customer Self-Service Portals Are you hiring more sales associates to meet volume demand, sorting through scattered records of frequently asked questions and service...
View ArticleThe 10 Mistakes of Bad Customer Service
Why do customers stop doing business with you? Do you know the #1 reason customers stop doing business with a business? You'll be surprised that the answer isn't that a company's pricing is too high or...
View ArticleEasily Create Surveys in Microsoft Forms Pro
Have you ever wanted a simple easy way to capture data from your customers, partners or employees? If so then you are going to love Microsoft Forms Pro, the newest member of Microsoft’s Power Platform!...
View ArticleEasily Create Quizzes in Microsoft Forms Pro
Quizzes Can Be Helpful in the Business World Too! Many people consider quizzes to be unproductive and not beneficial, but nothing could be further than the truth! There are actually many benefits to...
View Article8 Ways Dynamics 365 for Customer Service Supercharges Business
Customer Service impacts your brand perception as a major factor in brand choice and loyalty. By 2020, Customer Experience is projected to be the main differentiator for brands, overtaking the impact...
View ArticleThe Importance of Customer Service Spans Across Every Industry
Regardless of industry, most businesses – including many of our own clients – are focused on enhancing the customer experience they deliver. Indeed, it comes as no surprise that improving customer...
View ArticleDynamics 365 Customer and Field Service 2021 Wave 1
What is Customer Service? Dynamics 365 Customer Service offers end-to-end service capabilities for customer support, including customer self service. Customer Service ensures your agents have the...
View ArticleMicrosoft Dynamics 365 2021 Release Wave 2 Coming Soon
The Microsoft Dynamics 365 2021 Release Wave 2 is coming up soon, bringing tons of new features and improvements to Microsoft’s cloud solution. The rollout will start in October through March 2022,...
View ArticleDynamics 365 2021- Release Wave 2 for Customer Service and Field Service
Dynamics 365 2021 Release Wave 2 is here, and it brings new innovations that provide you with significant capabilities to transform your business. The release contains hundreds of new features across...
View ArticleUsing Microsoft’s Custom PCF Controls to Enhance User Experience
JourneyTEAM Senior Developer Josh Buahin discusses how to use Custom PCF Control to improve both the front- and back-end experience for developers and employees. Microsoft’s Custom PCF Control...
View ArticleUpdates to Customer Service and AI Builder in 2022 Release Wave 2
The Dynamics 365 & Power Platform new releases are here, and they bring new innovations that provide you with significant capabilities to transform your business. Microsoft's latest Dynamics 365...
View ArticleImprove Customer Service with Dynamics Omnichannel
Microsoft Dynamics Omnichannel for Customer Service is an extension of Dynamics Customer Service that enables unified communication between your Agents and your customers. With Omnichannel, employees...
View ArticleAI Builder and Customer Service: 2023 New Features
The Dynamics 365 & Power Platform 2023 Release Wave 1 is here and it comes with a host of great new features and improvements. In particular, I want to highlight what's new with AI Builder and...
View ArticleElevate Customer Experience with Voice Channel in Microsoft Dynamics 365...
In today's fast-paced world, customers expect instant information and quick resolutions to their issues. Exceptional customer service is a crucial factor for companies to stand out from their...
View ArticleHow Copilot Transforms Dynamics 365's Customer Service Hub
Dynamics 365 Customer Service Hub is a reliable companion for customer service agents that streamlines case management and elevates the customer experience. With the introduction of AI and Copilot, the...
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