Dynamics Futures 2025: The Next Era of Business
Dynamics Futures 2025: The Future of CRM is Here The way businesses connect with customers is changing — and Microsoft Dynamics 365 is leading the way. Join us on November 13, 2025 (1:00–4:45 PM EST)...
View ArticleAI Tools Get Smarter with 2025 Release Wave 2 for Microsoft Dynamics 365
The latest updates in the 2025 Release Wave 2 for Microsoft Dynamics 365, planned between October 2025 and March 2026, bring powerful new AI tools that are especially helpful for Sales, Marketing, and...
View ArticleAI Agents Are Redefining Microsoft Dynamics 365 Customer Service
New artificial intelligence Customer Service Agents for Microsoft Dynamics 365 and Contact Center are available in public preview: Case Management, Customer Intent, and Customer Knowledge Management....
View ArticleAct Quicker and More Efficiently with Microsoft Dynamics 365 Customer...
Microsoft recently introduced the Customer Feedback Survey Agent powered by Copilot Studio in the Dynamics 365 Contact Center, which is now available in preview. This innovative tool allows managers to...
View ArticleMicrosoft Dynamics 365 and Power Platform Introduces Updates to Enhance...
The future of Microsoft Dynamics 365 and Microsoft Power Platform begins now. During the Microsoft Business Applications Launch Event, they were excited to announce the official start of the 2025...
View ArticleHow to Implement Microsoft Dynamics 365 Contact Center
In a recent blog, we discussed the benefits and critical need for businesses to use Microsoft Dynamics 365 Contact Center. The next step is implementation. The cloud-based customer service solution...
View ArticleWorking With Integrated Search Providers in Microsoft Dynamics 365 Customer...
One of the most useful features in the Microsoft Dynamics 365 Customer Service Workspace (CSW) application is the ability to search knowledge articles that exist within the Dataverse. This allows...
View ArticleEnhancing Microsoft Dynamics 365 Help Desk Efficiency with an AI-Driven...
A New Dynamic client recently faced challenges with their help desk system and Dynamics 365. Users were struggling to find solutions, which lead to excessive ticket submissions. The client needed a way...
View ArticleResolve Customer Issues Faster with the 2024 Dynamics 365 Customer Service...
It’s that time of year again! The 2024 Wave 2 release for Dynamics 365 Customer Service is here with a host of new updates and features to help your team improve service operations and quickly resolve...
View ArticleMicrosoft Dynamics 365 Release Plan 2025 Wave 1: Smart Agents Provide...
Microsoft gave us the first look at the Wave 1 Release for 2025 last week and as expected it has a lot to do with Copilot. New features point the way towards realizing a lot of Microsoft’s automation...
View ArticleDynamics 365 Improves Customer Relationship Management
Unlocking the Potential of Dynamics 365 for CRM Understanding and managing customer relationships is more critical than ever. Dynamics 365, a powerful Customer Relationship Management (CRM) tool,...
View ArticleWebinar: Supercharge Field Sales Team with Maps integrated within Dynamics...
In the spirit of sharing, we're thrilled to announce a brand-new webinar! This session will delve into the nitty-gritty of the thoughtful and in-demand additions to Maplytics. We'll showcase the fun...
View Article4 Best Mailchimp + Microsoft Dynamics 365 CRM Integration features & What's New!
This is synonymous across all marketers, be it executing campaigns with precision, analyzing performance metrics, or continuously refining strategies that are paramount to staying ahead of the curve....
View ArticleHow Copilot Transforms Dynamics 365's Customer Service Hub
Dynamics 365 Customer Service Hub is a reliable companion for customer service agents that streamlines case management and elevates the customer experience. With the introduction of AI and Copilot, the...
View ArticleElevate Customer Experience with Voice Channel in Microsoft Dynamics 365...
In today's fast-paced world, customers expect instant information and quick resolutions to their issues. Exceptional customer service is a crucial factor for companies to stand out from their...
View ArticleAI Builder and Customer Service: 2023 New Features
The Dynamics 365 & Power Platform 2023 Release Wave 1 is here and it comes with a host of great new features and improvements. In particular, I want to highlight what's new with AI Builder and...
View ArticleImprove Customer Service with Dynamics Omnichannel
Microsoft Dynamics Omnichannel for Customer Service is an extension of Dynamics Customer Service that enables unified communication between your Agents and your customers. With Omnichannel, employees...
View ArticleUpdates to Customer Service and AI Builder in 2022 Release Wave 2
The Dynamics 365 & Power Platform new releases are here, and they bring new innovations that provide you with significant capabilities to transform your business. Microsoft's latest Dynamics 365...
View ArticleUsing Microsoft’s Custom PCF Controls to Enhance User Experience
JourneyTEAM Senior Developer Josh Buahin discusses how to use Custom PCF Control to improve both the front- and back-end experience for developers and employees. Microsoft’s Custom PCF Control...
View ArticleDynamics 365 2021- Release Wave 2 for Customer Service and Field Service
Dynamics 365 2021 Release Wave 2 is here, and it brings new innovations that provide you with significant capabilities to transform your business. The release contains hundreds of new features across...
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